Privacy Policy

1. Introduction

l89x ("we", "our", or "the Platform") is committed to safeguarding the privacy of every player who registers, deposits, or interacts with our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this document carefully before using the l89x platform or creating an account.

By accessing or using l89x, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all users of the l89x website and services, including visitors, registered members, and VIP account holders located in Bangladesh and beyond.

2. Information We Collect

We collect several types of information to provide and improve our services to you. This includes personally identifiable information (PII) and non-personally identifiable technical data. The categories of data we may collect include:

• Full name, date of birth, and national identification details provided during account registration.
• Contact information including email address, mobile phone number (used for bKash, Nagad, or Rocket verification), and residential address.
• Financial data relating to deposit and withdrawal transactions, including mobile banking reference numbers and transaction records.
• Technical data such as IP address, browser type, operating system, device identifiers, and session duration collected automatically when you visit the platform.
• Behavioural data including game history, betting patterns, login timestamps, and platform interactions for responsible gaming monitoring and service improvement.

3. How We Use Your Information

l89x uses collected data strictly for lawful, specified, and transparent purposes. We do not process your personal information for any purpose beyond what is described in this policy. Specific uses include:

• Creating and managing your l89x account, including identity verification (KYC) to comply with anti-money laundering obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels to ensure accurate and timely payments.
• Delivering customer support, responding to account queries, resolving disputes, and communicating service updates relevant to your account activity.
• Sending promotional communications, bonus offers, and platform updates — but only where you have given explicit consent or opted in to marketing messages.
• Conducting responsible gaming assessments, monitoring for problem gambling indicators, and enforcing self-exclusion or deposit limit requests where applicable.

4. Cookies and Tracking Technologies

l89x uses cookies, pixel tags, and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and analyse how our platform is used. Strictly necessary cookies are set automatically and cannot be disabled as they are essential for platform functionality.

You may control optional (analytical and preference) cookies through your browser settings at any time. Disabling certain cookies may affect platform functionality or personalisation features. We do not use cookies for cross-site advertising profiling and we do not share cookie-derived data with advertising networks.

5. Sharing of Your Information

l89x does not sell, trade, or rent your personal information to any third party. We may share limited personal data only in the following specific and lawful circumstances:

• With payment service providers (such as bKash, Nagad, and Rocket) strictly to process financial transactions you initiate and to verify payment authenticity.
• With trusted technical service providers who assist in operating the platform under strict data processing agreements that prohibit them from using your data for any other purpose.
• When required by applicable law, court order, or a lawfully constituted regulatory authority making a valid and documented request for user data.

In all cases where data is shared with service providers, we ensure that appropriate contractual protections are in place. We do not share your personal data with social media platforms, advertising partners, or data brokers under any circumstances.

6. Payment and Financial Data

Deposits and withdrawals on l89x are processed through trusted mobile financial services including bKash, Nagad, Rocket, and Upay, as well as select Bangladeshi bank accounts. When you conduct a transaction, we receive a transaction reference number and the associated amount for record-keeping and dispute resolution — we do not store your full mobile banking PIN, passwords, or one-time passwords (OTPs).

All financial records are maintained in accordance with applicable Bangladeshi record-keeping regulations. Transaction histories are available in your account dashboard for your review, and we retain financial logs for a minimum of five (5) years from the date of the transaction for compliance purposes.

7. Data Security

l89x takes data security seriously. We implement a combination of technical, administrative, and physical safeguards designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Security measures in place include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security audits, and staff training on data handling best practices.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely infallible. If you suspect any unauthorised access to your l89x account, please contact our support team at [email protected] immediately. You are also responsible for keeping your own account credentials, passwords, and device security up to date.

8. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. Should you choose to close your l89x account, we will delete or anonymise your personal data within a reasonable time, subject to our obligation to retain certain records (including financial transaction logs) for the minimum statutory period required under applicable Bangladeshi regulations. Anonymised, aggregated data that cannot be used to identify you personally may be retained indefinitely for analytical and reporting purposes.

9. Your Rights

As a registered user of l89x, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team with a written request:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right of Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it without undue delay.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data where it is no longer necessary for the purpose it was collected.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all verified data rights requests within 30 days of receipt. In complex cases this may be extended by a further 30 days, in which case we will notify you in advance.

10. Third-Party Links

The l89x platform may contain references to third-party services, including payment providers and game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These third parties operate independently and maintain their own privacy policies. l89x is not responsible for the privacy practices or content of any third-party service. We recommend reviewing the privacy policy of any third-party provider whose services you use in connection with the l89x platform.

11. Age Restriction and Minors

l89x is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 has provided personal information to us, please contact our support team immediately at [email protected] and we will take prompt action to delete such data from our records. Age verification may be carried out at registration or at any point during the account lifecycle.

12. Changes to This Policy

l89x reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or the services we provide. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of l89x after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to our dedicated data protection team. We are committed to addressing your concerns promptly and transparently.